What payment methods do you accept?

At Devanzay, we believe in making your shopping experience easy and worry-free.
We currently accept Cash on Delivery (COD) across Pakistan. Simply place your order, and pay when it arrives at your doorstep — no advance payment needed!

Coming Soon

We’re working on adding more convenient payment options like debit/credit cards and online transfers, so stay tuned!

If an item doesn't fit or I'm not happy, can I return it or swap it?

Yes, absolutely!

At Devanzay, your satisfaction is our priority.

If you’re not happy with your purchase, you can return or exchange the item within our return policy timeframe.

Simply contact our support team, and we'll guide you through an easy and smooth process.

Note: Products must be unopened, unused, and returned within the specified days after delivery.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

At Devanzay, we always aim to deliver your orders on time.

However, in some cases, unexpected delays can happen due to shipping issues or public holidays.

If you wish to cancel your order because of a delay, simply contact our support team and we’ll assist you immediately.

We’re here to make sure your experience stays smooth and worry-free.

Are there any special offers or price reductions?

At Devanzay, we believe luxury skincare should be affordable too.

Our Summer Sale is coming soon, bringing you exclusive discounts on your favourite skincare and haircare products.

Stay connected with us through our website and social media — you won't want to miss these limited-time offers!

 Do you provide shipping to other countries?

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What shipping options do you offer?

We offer nationwide shipping across Pakistan for all orders.

Once you place an order, your package is carefully processed and securely shipped within 3–5 working days.

We only offer Cash on Delivery (COD) at the moment to make shopping easy and worry-free for you.

You'll also receive video updates showing your package being packed and prepared — so you can track your order with complete confidence!

How do I connect to your customer care service?

Connecting with Devanzay’s customer care team is easy!

You can reach out to us through our Contact Us page, send us a WhatsApp message, or simply email our support team.

We’re here to assist you with any questions, product advice, order updates, or feedback.

Your satisfaction and happiness are always our top priority!

How can I track my order after placing it?

Once you place your order, we keep you updated every step of the way!

You will receive videos and updates showing your package being processed and getting ready for shipment.

Our team will share these updates directly with you, so you can track your order with complete confidence.

If you have any questions at any time, feel free to contact our support team — we’re always happy to help!

How is my package prepared and shipped?

At Devanzay, we handle every package with special care.

Your products are safely packed in secure, packaging to protect them during delivery.

Before shipping, we also share videos of your actual package being prepared — so you can see the love and care that goes into every order.

We want your experience to feel personal, premium, and worry-free — from our hands to yours.

What should I do if my package arrives damaged?

At Devanzay, we pack every order with great care.

However, if your package arrives damaged, please contact our support team immediately.

Share pictures or a video of the damaged item, and we will guide you through a quick and easy replacement or refund process.

Your satisfaction and trust mean everything to us.

How can I purchase products from Devanzay?

Purchasing from Devanzay is simple and safe!

Just visit our website, select your favourite skincare or haircare products, and place your order through our easy checkout process.

We currently offer Cash on Delivery (COD) across Pakistan — so you can pay when your package arrives at your doorstep.

Need help choosing the right product? Our support team is always ready to guide you!

How do I request a refund?

At Devanzay, your satisfaction is our priority.

If you are not happy with your purchase or received a damaged product, you can request a refund easily.

Simply contact our support team with your order details and photos (if needed).

We will guide you through a quick and smooth refund process.

Refunds are processed according to our return and refund policy.

Please make sure the product is unused and returned within the allowed timeframe.